Village of Enosburg Falls Electric Customers

Like many other utilities across the nation, The Village of Enosburg Falls (Village) is experiencing unprecedented challenges in procuring a wide variety of electric distribution equipment. The result is that there now may be significant delays in completing some customer-requested electric services, notably new or enhanced service to customers’ properties. Transformers and meter sockets are in especially short supply. In many cases, our vendors are expanding lead times and pushing delivery dates out for several months and in some cases, a year or more.

Our staff is continuously working hard to procure the necessary equipment for our customers and our distribution system from several sources, but there are many constraints beyond our control. We expect this situation to persist into 2024. Storm events, like the recent hurricanes, will only exacerbate this situation.

The Village takes pride in providing excellent customer service and completing electric service requests in a timely and cost-effective manner. If you anticipate needing new or expanded service, we urge to reach out to us as soon as possible to start the process.  

We appreciate your patience as we strive to meet the needs of our customers and minimize the impact of this situation.

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Vermont’s Homeowner Assistance Program
“If this property is your primary residence, you may be able to get help with delinquent property tax and utility payments through the Vermont Homeowner Assistance Program (VHAP). VHAP can help you avoid tax sale and transfer of your property by paying delinquent property taxes, water and sewer charges, interest, and penalties.
You can apply for VHAP online at vermonthap.vhfa.org
For advice about the program and help completing the application, call Vermont Legal Aid at 1- 800-889-2047. If you apply for VHAP, you must notify your town in writing, and your property will not be sold or transferred while your application is pending”
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The Village of Enosburg Falls Board of Trustees meets at 6:30 p.m. on the second and forth Tuesday of each month (holidays excluded).  Meetings will be held at the Village Office located at 16 Village Drive. If you would like to be placed on the agenda please contact our office at 802-933-4443.

 


Online Payments

  • As a convenience for our customers, the Village of Enosburg Falls has chosen Invoice Cloud to process credit card, debit card, and E-Check payments on your behalf. A direct link to Invoice Cloud can be accessed by clicking the yellow “Pay Utility Bill” button at the top right of this page. This will redirect you to Invoice Cloud’s website.
    • In an effort to improve customer service, and provide greater access to the convenience of online payments, the transaction threshold for credit card/debit card payments has been increased to $300 per transaction with no increase in applicable convenience fees.

    Warning: The Village of Enosburg Falls Electric Department does NOT recommend using Doxo for Bill Pay

    It has come to our attention that many utility customers have been encouraged to use Doxo, a third-party online bill payment service. Doxo is not affiliated with or endorsed by the Village of Enosburg Falls Electric Department. Despite showing familiar logos, Doxo is not an authorized payment service.

    If you choose to use a payment processing vendor other than Invoice Cloud, you choose to do so at your own risk. The Village will not be responsible for any fees associated with the use of payment processing vendors including any reoccurring charges other sites may choose to bill you.

    Customers should be aware that payments via a different payment processing vendor may not be immediate and in some cases it may take 3-10 business days or more to be delivered and posted to your account with the village. This could result in late payments and disconnection of your services.

 


 

Village notices, agendas, and minutes of meetings are posted at the following locations:

Community National Bank, 49 Sampsonville Rd

US Post Office – Enosburg Falls, 34 School Street

Village of Enosburg Falls Office, 16 Village Drive

Our offices are located at 16 Village Drive, Enosburg Falls VT

Hours 7 a.m to 4 p.m. Monday to Friday except legal holidays

Phone 802-933-4443 Fax 802-933-4145